© Travel UCD Limited 2003. All Rights Reserved.
Hotel booking process design & usability
Travel UCD – February 2003
e. two rooms, one with two adults, one with one adult (same room type / rate,
different occupancy level)
f. two rooms with two adults in each,
one a superior double, one a standard double
(different room / rate type, same occupancy level)
8. If you cannot implement all multi-room combinations, let the
user knows that they can
achieve their chosen combination by completing the entire reservation process multiple
times
9. The entry of multi-room and occupancy requirements should either be at the start or be
integrated into the booking process (to enable the rates with the correct occupancy levels
to be displayed).
10. Place the multiple-room booking functionality in all booking-process
paths rather than
only on an advanced search page
11. If you are asking the user for the number of guests at the start of the booking process,
make it clear whether your are referring to the number of guests
per room or
total number
of
guests
7.2 Displaying rate values
12. Let users know whether the rate is for the
total stay or
per night, whenever a rate or rate
range
is stated
13. Let users know whether the rate is per
person or per
room, whenever a rate or rate range
is stated
14. Let users know whether the rate is inclusive or exclusive of tax or supplements.
15. Let users know whether the rate is inclusive
of value added elements, such as breakfast
16. Let users know whether the rate is quoted for single or double occupancy – in particular
if the user has not yet supplied that information at the start of the booking process.
17. Aim to show rates that are inclusive of sales tax, wherever possible.
18. Display the currency for each rate.
7.3 Children
19. If you allocate children to rooms, ensure that it is clear to the user whether they have to
allocate at least one adult to each room
20.
Ensure that you mention, in the help or FAQ section, an explanation of the regulations
surrounding reservations including children
21. Ensure that the age that
a child is considered an adult, within each hotel, is clearly shown
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