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SECTION 4
Questions 31–40
Complete the table below.
Write
ONE WORD ONLY
for each answer.
Herzberg’s Two
Factor theory
A model for understanding what causes employee satisfaction and dissatisfaction with
their job.
-
Two factors
a. Factors that lead to increased satisfaction:
31.
______________
b. Factors that lead to increased dissatisfaction:
32.
_____________ factors
- Factors leading to satisfaction and dissatisfaction are considered to be
33.
____________, hence ‘two factor’ theory
-
Factors that increase satisfaction:
a.
Achievement
b.
34.
_________________
c.
Enjoyment of work
d.
More responsibilities
e.
Personal
35.
_______________
-
Factors that increase dissatisfaction:
a. Salary (never enough)
b. Company policy and administration
c.
Relations with
36.
______________
d.
Working conditions
e.
Relations with colleagues
-
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