Request Tracker (RT) Requestor Documentation

Reopen= ing a ticket

• 
  If your Ticket has not been resolved to your satisfaction, reply to&= nbsp;the resolved email you received when the ticket was first cl= osed indicating the reason you are not satisfied
  
• 
  Find the ticket in the list of Closed tickets and click on the update link in the far-right co= lumn of the list
  
  • 
    The Update ticket window will open and th= e status field will be changed
    

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Need help?
Contact the IST Service Desk= online or 519-888-4567 ext. 44357.

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