Schedule 1: General Order Form



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PART 2: CUSTOMER CONTRACT

1

1

11


: General Order Form

_____________________________________________________

[Use instruction: If the order is a straight forward and/or low value order for hardware, software or services where the maximum value of the order can be calculated with certainty (i.e. the maximum amount payable is set out in the “Total Amount Payable” box in Item 11, then the Parties may use a shortened version of the General Order Form and any Module Order Form.

The shortened version of the General Order Form must:

  • Include all the Items that are set out in clause 3.4 of the Customer Contract. (i.e. Items 1, 4, 7 (if there is a Head Agreement), 8, 10, 11, 12 and 13);

  • Include any other Items (if any) that the Parties agree;

  • Be in the same form and structure (even if some Items are omitted);

  • Ensure that the Items that remain are have the same number or heading as the number of heading in this pro forma General Order Form

  • Include the following as a title:

General Order Form. Schedule 1 to the Customer Contract (which is Part 2 of the Procure IT Framework)”

  • Include the following text above the signature box;

This General Order Form is part of the Customer Contract and incorporates all Parts, terms and conditions and other documents listed in clause 3.8 of Part 2 as if repeated in full in this General Order Form.”

  • Be signed by both parties.

  • Cross reference and include the relevant Order Details from any Module Order Form and any details from the Module Order Forms that are required to describe the Products or Services.

______________________________________________________________________

Customer

Item 1 Name of Customer



Details to be included from the Customer Contract

Order Details agreed by the Contractor and the Customer

Formation (clause 3.4)




Specify the Customer’s full legal name:




Item 2 Service Address

Details to be included from the Customer Contract

Order Details agreed by the Contractor and the Customer

Formation (clause 3.4)




Specify the Customer’s service/delivery address:




Item 3 Customer’s Representative

Details to be included from the Customer Contract

Order Details agreed by the Contractor and the Customer

Representatives (clause 23.1)




Specify an employee who is the Customer’s Authorised Representative:




Contractor

Item 4 Name of Contractor



Details to be included from the Customer Contract

Order Details agreed by the Contractor and the Customer

Formation (clause 3.4)




Specify the Contractor’s full legal name:




Item 5 Service Address

Details to be included from the Customer Contract

Order Details agreed by the Contractor and the Customer

Formation (clause 3.4)




Specify the Contractor’s service/delivery address:




Item 6 Contractor’s Representative

Details to be included from the Customer Contract

Order Details agreed by the Contractor and the Customer

Representatives (clause 23.1)




Specify an employee who is the Contractor’s Authorised Representative:




Item 7 Head Agreement

This Item 7 must be completed when the Customer Contract is entered into under a Head Agreement. Leave Item 7 blank if there is no Head Agreement.



Details to be included from the Customer Contract

Order Details agreed by the Contractor and the Customer

Formation (clause 3.1)




Specify the Head Agreement number:




Specify the Head Agreement title:




Specify the Term of the Head Agreement:

Start Date:

End Date:

If the Term of the Head Agreement has expired the Customer must obtain the Contract Authority’s approval to enter into a further Customer Contract, and this approval should be attached to this General Order Form.






Insurance (clause 16.2)




Specify the insurances required under the Head Agreement:




The default insurance requirement under the Head Agreement is public liability insurance with an indemnity of at least $10,000,000 in respect of each claim for the period of cover.

Specify any higher limit of cover that is required by the Head Agreement:






The default insurance requirement under the Head Agreement is product liability insurance with an indemnity of at least $10,000,000 for the total aggregate liability for all claims for the period of cover.

Specify any higher limit that is required by the Head Agreement:






Specify if professional indemnity/errors and omissions insurance was required under the Head Agreement.

If so, the default insurance requirement is for a limit of cover of $1,000,000 in respect of the total aggregate liability for all claims for the period of cover.



Specify any higher limit that is required by the Head Agreement:




Workers’ compensation insurance in accordance with applicable legislation:




Specify any other type of insurance required under the Head Agreement and the specified amount:




Performance Guarantee (clause 17.1)




Specify if the Contractor was required to provide a Performance Guarantee under the Head Agreement:




Item 8 Modules that form part of the Customer Contract

Formation (clause 3.8(a))
Indicate, by marking with an X, the Modules that apply

Module 1 – Hardware Acquisition and Installation



Module 9 – Data Migration



Module 2 – Hardware Maintenance and Support Services



Module 10 – Software as a Service and Platform as a Service



Module 3 – Licensed Software



Module 11 – Infrastructure as a Service



Module 4 – Development Services



Module 12 – Managed Services



Module 5 – Software Support Services



Module 13 – Systems Integration



Module 6 – Contractor Services



Module 14 –Hosting Services



Module 7 – Professional Services



Module 15 - Telecommunications Services



Module 8 – Training Services



Module 16 – Satellite Services



Item 9 Schedules that form part of the Customer Contract in addition to the General Order Form

Formation (clause 3.8(b))

Indicate, by marking with an X, the Schedules that apply

Schedule 1 – General Order Form

Applies

Schedule 7 – Statutory Declaration - Subcontractor



Schedule 2 – Agreement Documents



Schedule 8 – Deed of Confidentiality



Schedule 3 – Service Level Agreement



Schedule 9 – Performance Guarantee



Schedule 4 – Variation Procedures



Schedule 10 – Financial Security



Schedule 5 – Escrow Agreement



Schedule 11 – Dispute Resolution Procedures



Schedule 6 – Deed Poll – Approved Agents



Schedule 12 – Project Implementation and Payment Plan



Item 10 Contract Period

Details to be included from the Customer Contract

Order Details agreed by the Contractor and the Customer

Contract Period (Clause 2.4)




Specify the Commencement Date if it is not the date when the Customer and the Contractor sign the Customer Contract:




Specify the end of the Contract Period:




Specify any period of extension of the Contract Period in days/weeks/years:




Item 11 Common Details

Formation (clause 3.4)




Specify the Order is placed under which procurement arrangement:

e.g. ICT Service Scheme 0020

Product and/or Service

Price per Unit

Quantity

Extended Price
















































































































Sub-Total:







Delivery Charges:







Any Other Charges:







GST:




This is the Contract Price

Total Amount:










Item 12 Delivery Address

Details to be included from the Customer Contract

Order Details agreed by the Contractor and the Customer

Delivery (clause 5.1)




Specify the address of the Site where delivery is to be made:




Specify any delivery instructions:




Specify the hours during which delivery may be made to the Site:




Item 13 Contract Specifications

Details to be included from the Customer Contract

Order Details agreed by the Contractor and the Customer

Formation (clause 3.4)




If the Contract Specifications are the User Documentation leave this Item blank.

If the Contract Specifications comprise other documents, list those documents in order of priority:






Item 14 Payment

Details to be included from the Customer Contract

Order Details agreed by the Contractor and the Customer

Payment (clauses 11.1 and 11.2)




Invoicing (clause 11.7 and 11.9)




Specify the Customer’s officer to receive invoices:




Specify address to which invoices should be sent:




Specify the number of days from receipt of a Correctly Rendered Invoice that the Customer must make payment.

If this Item is not completed, the Customer must pay the Contractor within 30 days from receipt of a Correctly Rendered Invoice.






Specify when the Contract Price must be paid:

E.g. if the earlier Price is to be paid on delivery, insert “The Contract Price is due on delivery”.

If payment is to be made on more than one occasion then consider using a PIPP under Item 20.





Specify whether the Contract Price is fixed:

E.g. does the unit Price per item vary for inflation or other factors? If so, specify the calculation for Price variations:






Item 15 User Documentation

Details to be included from the Customer Contract

Order Details agreed by the Contractor and the Customer

User Documentation (clause 5.4(b))




Specify the Price of any additional copies of the User Documentation:




________________________________________________________________

[User instruction: Items 16 to 43 are likely to be needed for large value orders and/or complex purchases such as software development, systems integration, web services, managed services, telecommunications services etc.

If the Parties require one or more of the Items 16 to 43 for any other type of purchase, then these can be added to the General Order Form].

___________________________________________________________

Item 16 Management Committee



Details to be included from the Customer Contract

Order Details agreed by the Contractor and the Customer

Management Committee (clause 6.4)




List the name/s of the Contractor’s project manager, officers or other relevant persons who will sit on the management committee:




Management Committee (clause 6.6)




Specify the function to be performed by the management committee:




List the name/s of the Customer’s project manager, officers or other relevant persons who will sit on the management committee:




Management Committee (clause 6.8)




Specify the details, including the contents of the progress report to be submitted to the Customer’s project manager:




Specify any other details:




Item 17 Performance Review Procedures

Details to be included from the Customer Contract

Order Details agreed by the Contractor and the Customer

Performance Reviews (clause 6.10)




Specify if a service and performance review/s of the Contractor’s performance of the Customer Contract is to apply:




Specify any specific time intervals for service and performance reviews:




Item 18 Site Preparation and Maintenance

Details to be included from the Customer Contract

Order Details agreed by the Contractor and the Customer

Site Specifications (clause 6.12)




Specify if a Site Specification is required:




Access to Customer’s Site (clause 7.1(b))




Specify any other requirements in relation to the Site access:




Specify any requirements for the preparation and maintenance of the Site:




Item 19 Implementation Planning Study

Details to be included from the Customer Contract

Order Details agreed by the Contractor and the Customer

Implementation Planning Study (clause 6.14)




Specify if the Contractor must provide an implementation planning study:




Specify the implementation planning study objectives and time for provision of study:




Date for delivery of the implementation planning study to the Customer:




Specify if the implementation planning study need to undergo Acceptance Tests in accordance with clause 10.1(b):




Item 20 Project Implementation and Payment Plan (PIPP) and Staged Implementation

Details to be included from the Customer Contract

Order Details agreed by the Contractor and the Customer

Project Schedule (clause 6.17)




Invoicing (clause 11.7)




Specify if a PIPP has been created.

If so, identify the document in this Item and attach as an Annex to this General Order Form:

E.g. the PIPP is in a document “PIPP v1_1 27/10/11” and Annexure 1 to the Customer Contract.





Staged Implementation (clause 6.20)




Specify if there is to be Staged Implementation:

If so, details of the Deliverables that comprise each Stage must be stated in the PIPP together with the period during which the Customer must give written notice to move to the next Stage (if greater than 10 Business Days):






Item 21 Liquidated Damages

Details to be included from the Customer Contract

Order Details agreed by the Contractor and the Customer

Liquidated Damages (clause 6.28 to 6.34)




Specify if Liquidated Damages (LDs) will apply:




Specify the Milestones which are LD Obligations:




Specify the Due Date for completion of each LD Obligation:




Specify the calculation and amount of LDs for each LD obligation:




Specify the maximum number of days LDs are to be paid for each LD obligation:




Item 22 Customer Supplied Items (CSI) and Customer Assistance

Details to be included from the Customer Contract

Order Details agreed by the Contractor and the Customer

Customer Supplied Items (CSI) (clause 6.36)




Specify each CSI to be provided by the Customer:

CSI may be:

office access, desks etc (specify location, standards, times of access);

Hardware or software (specify equipment, capacity, versions of software and dates of availability);

VPN access or other remote access (specify capacity and hours available).

[Note: details of any Customer Personnel should be specified in Item 26].






Specify if any CSI must be covered by support and maintenance contracts including the period of cover, the Contractors rights of access to any third party support help desk, the hours and service levels to which support and maintenance must be available to the Contractor:




Specify the times when each CSI is to be provided:




Specify any requirements to attach to any CSI:

E.g. any standards that the CSI must meet.






Specify if the Contractor must conduct any verification checks of CSI’s to ensure they are satisfactory:




If so, specify the verification check process for each CSI:

Include:


a process to manage satisfactory and unsatisfactory verification checks;

a process to manage ‘reissued’ CSI’s:

a process to manage repeat CSI verification checks:

a process to manage ‘draft’ or ‘incomplete’ and ‘updated’ CSI’s;

a process to manage rejected CSI’s:

a process to manage previously satisfactory CSI which becomes defective:

a list of required verification check forms and/or registers and a corresponding data entry process:

a list of Customer and Contractor nominee/s for responsibility to undertake verification checks:






Specify any amount payable by the Contractor to the Customer for any item of CSI:




Customer Assistance (clause 6.41)




Specify the instructions, information, data, documents, specifications, plans, drawings and other materials that must be provided by the Customer to the Contractor:




Item 23 Escrow

Details to be included from the Customer Contract

Order Details agreed by the Contractor and the Customer

Escrow (clause 6.42)




Specify if an escrow arrangement is required:




Specify the parties to the escrow arrangement:




Specify the time for the escrow arrangement to endure:




Item 24 Business Contingency Plan

Details to be included from the Customer Contract

Order Details agreed by the Contractor and the Customer

Business Contingency (clause 6.45)




Specify if a Business Contingency Plan is required:




Specify when the Business Contingency Plan is required:




Specify any information to be included in the Business Contingency Plan including the business contingency services required and the period of the services:




Specify the periods that the Business Contingency Plan must be reviewed, updated by the Contractor:




Specify the time periods that the Contractor is to test the operability of the Business Contingency Plan:




Item 25 Secrecy and Security

Details to be included from the Customer Contract

Order Details agreed by the Contractor and the Customer

Access to Customer’s Site (clause 7.4)




Specify any secrecy or security requirements that the Contractor and its Personnel must comply with:

E.g. insert a reference to any document that includes a security requirement.






Item 26 Customer’s Personnel

Details to be included from the Customer Contract

Order Details agreed by the Contractor and the Customer

Personnel General (clause 8.5)




Specify the Customer’s Personnel who will be available to work with the Contractor and their roles and responsibilities:

Also specify the times and duration of their involvement as well as their authority levels:






Item 27 Specified Personnel

Details to be included from the Customer Contract

Order Details agreed by the Contractor and the Customer

Specified Personnel (clause 8.8)




Specify the identity and roles and responsibilities of any of the Contractor’s Specified Personnel:




Item 28 Subcontractors

Details to be included from the Customer Contract

Order Details agreed by the Contractor and the Customer

Agents and Subcontractors (clause 8.17)




Specify which subcontractors are required to provide a Statutory Declaration by Subcontractor, substantially in the form of :




Item 29 Quality Standard Accreditation

Details to be included from the Customer Contract

Order Details agreed by the Contractor and the Customer

Contractor Warranties (clause 9.1(h))




Specify any quality standard accreditation arrangements the Contractor must hold during the Contract Period:




Item 30 Contractor’s Compliance with Standards, Codes and Laws

Details to be included from the Customer Contract

Order Details agreed by the Contractor and the Customer

Contractor Warranties (clause 9.1(g))




Specify any laws (other than Statutory Requirements) the Contractor is to comply with:




Specify any codes, policies, guidelines or standards the Contractor is to comply with:




Item 31 Customer’s Compliance with Standards, Codes and Laws

Details to be included from the Customer Contract

Order Details agreed by the Contractor and the Customer

Customer Warranties (clause 9.3(h))




Specify any laws (other than Statutory Requirements) the Customer is to comply with:




Specify any codes, policies, guidelines or standards the Customer is to comply with:





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