Request Tracker (RT) Requestor Documentation

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Request Tracker (RT) Requestor Documentation

Included in this article:

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• Submitting a ticket=20
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  • Submit a request using a request form=20
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    • How to complete the request form
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• Logging into Request Tracker
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• Vi= ewing a ticket=20
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  • The Bas= ics
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  • Dates=20
  • History
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• Replying to a ticket=20
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  • Replying to a ticket via e-mail
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  • Replying to a ticket via the RT web interface
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• = Reopening a ticket
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Submi= tting a ticket

Note that most of IST and many oth= er areas on campus have migrated to Atlassian/Jira Service Management for ticket tracking. 

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  Consult the appropriate servic= e page or area, to confirm how to request the service you are interested&nb= sp;in. For IST services, see the IST Service Catalogue. 
  

Request Tracker Tickets can b= e created and submitted by  

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  Sending an email directly to a= n RT queue ([e-mail]) or via a related form.  = ;