A problem-solution dialogue

A problem-solution dialogue

The problem is Mei Yun lost baggage. At the flight counter.

Mei-yun has just arrived at Tokyo airport.
Clerk: Good afternoon, can I help you?

Mei: Yes, I can’t find my baggage.

Clerk: How many pieces?

Mei: Just one. That is a large light blue suitcase with wheels.

Clerk: Could I see your claim tag, please? Thank you. You were on Flight 304 from Taiwan, right?

Mei: Yes.

Clerk: Could I have your name?

Mei: Chang Mei Yun.

Clerk: Could you spell that, please?

Mei: C-H-A-N-G-M-E-I-Y-U-N.

Clerk: O.K. Just a moment. And I’ll check on it for you. Well, your baggage seems to have been misplace.

Mei: But it’s got all my clothes in it！

Clerk: I’m terribly sorry. We’ll do our best to get it back to you as soon as possible. Please fill out this claim form with your tag number.

Mei: O.K.

Clerk: Where and how long will you be staying in Tkyo?

Mei: Well, at the Tokyo Hotel, at least for two or three days.

Clerk: We’ll contact you as soon as we find your suitcase and we’ll deliver it to your hotel.

Mei: What happens if you don’t find it?

Clerk: Well, of course, in that case the airline will pay you compensation. But I’m sure we’ll find it soon.

Mei: I hope so, Thank you.

[ 4 hours later. The phone is ringing in the hotel’s room. ]

Clerk Is this Mei Yun, right? We got your suitcase. We’ll sent to you after 1 hour.

Mei: Tank you very much！