User Guide



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Package Reference


There are three menus, six notifications, and 18 actions that make up the package that is Consults. In the preceding section, Package Operation, we discussed a number of these in order to explain how the Consult/Request Tracking package works. In this section, we give each of a description of each of these in turn to provide reference information for you.

General Service User Menu


If you are a Consults user from a service other than Medicine or Pharmacy services, you probably have the GMRC General Service User menu. This menu gives you access to all the basic functionality you need to track Consults for your service.

As a General Service User, you have access to three basic options as shown in this example:


Select Consult Service Tracking Option: ?
CS Consult Service Tracking

PC Service Consults Pending Resolution

ST Completion Time Statistics
Enter ?? for more options, ??? for brief descriptions, ?OPTION for help text.
Select Consult Service Tracking Option:

Consult Service Tracking Option


The Consult/Request Service Tracking option may be used to:
Review the latest activity related to a patient's consult/procedure request orders.

Update or track activities related to a patient's consults.

The menu of actions available to you depends on whether you are a Review Only user or an Update user. The names and the synonyms for each menu action is listed below:

Review Only and Update Actions





ACTION NAME

SYNONYM

GUI Menu Action

Next Screen

+




Previous Screen

-




Add Comment

CM

Action|Consult Tracking|Add Comment

Change Date Range

CV;DT

View|Consults by Date Range

Detailed Display

DD

Action|Consult Tracking|Detailed Display

Edit/Resubmit

ER

Action|Consult Tracking|Edit Resubmit*

Redisplay Screen

RD




Select Patient

SP

File|Select New Patient

Select Service

CV;SS

View|Consults by Service

Print Form 513

PF

File|Print

Quit

Q

File|Exit

Results Display

RT

Action|Consult Tracking|Display Results

View By Status

CV;ST

View|Consults by Status

* ER (Edit/Resubmit) may be used only by the originating provider or an update user. It is available on this menu in case the originating provider is not an update user.


Update Only Actions





ACTION NAME

SYNONYM

GUI Menu Command

Complete (Update)

CT

Action|Consult Results|Complete/Update Results

Cancel (Deny)

DY

Action|Consult Tracking |Deny

Discontinue

DC

Action|Consult Tracking |Discontinue

Forward

FR

Action|Consult Tracking |Forward

Receive

RC

Action|Consult Tracking |Receive

Remove Med Rslt

RM

Action| Consult Tracking|Remove Medicine Results

Schedule

SC

Action|Consult Tracking|Schedule

Significant Findings

SF

Action|Consult Tracking|Significant Findings

Make Addendum

MA

Action|Consult Results|Make Addendum

Each review screen displayed has a prompt at the bottom of the display screen. This prompt varies according to what Consults thinks you are going to do next. Thus it is either “Select Consult:” or “Select Action:” depending on various system variables. If the prompt is “Select Consult:” you may either select a consult or an action. If the prompt is “Select Action:” you may only select an action. In either case a ? at this prompt provides you with a menu of actions.


Before you use this option, you need to know:


  • The patient's name or identification.

You may identify a patient by entering information other than the patient's name. Some possibilities are: Social Security Number (SSN), Ward Location, or Room-Bed, at the Select Patient prompt.

  • The service or specialty.

The default answer at the Select Service/Specialty Tracking prompt is always ALL SERVICES//. The response you make at the prompt determines what action you are able to select. If you accept the ALL SERVICES default, the Review Only actions are the only ones available. Alternatively, a service/specialty could be specified to restrict the number of consults to review. If you are an Update user for the service/specialty you selected, then you have all actions available to you at the action prompt.

An example of the Consult/Request Service Tracking option and default Review Only actions available for use with the option are shown in the following sample dialogue. User responses are in bold.


Select Consult Service Tracking Option: ?
CS Consult Service Tracking

PC Service Consults Pending Resolution

ST Completion Time Statistics
Enter ?? for more options, ??? for brief descriptions, ?OPTION for help text.
Select Consult Service Tracking Option: CS Consult/Request Service Tracking

Select Patient: CPRSPATIENT,FOUR 01-01-51 666123456 YES SC VET

ERAN
Select Service/Specialty: ALL SERVICES// ALL SERVICES

List From Starting Date: ALL DATES// ALL


Select the Consult/Request Service Tracking option from your menu and enter the name of the patient whose consults/requests you want to review.

At the Select Service/Specialty prompt enter the name of the Service or hierarchy of services the consult was referred to. If consults are available in the service or hierarchy for the patient specified, they are listed as shown in the following display.


CONSULT TRACKING Oct 06, 2000 08:24:24 Page: 1 of 1

CPRSPATIENT,FOUR 666-44-2222 8E/3E101-1 MAR 3,1960 (40)

Wt.(lb): 184

Requested St No. Consult/Procedure Request 

1 10/06/00 p 1766 EYE CLINIC Cons

Enter ?? for more actions

SP Select Patient RT Results Display ER Edit/Resubmit

CV Change View ... PF Print Form 513

DD Detailed Display CM Add Comment

Select: Quit//

Review Only Actions


Enter ?? at the Select Item(s) prompt to see the complete list of options available to you.
Select Consult: Quit// ??

Enter the display number of the item you wish to act on, or select an action.


If you'd like another view of the consults, enter CV.
Status key:

'a' - active 'c' - complete 'dc' - discontinued

'p' - pending 'x' - cancelled 'pr' - partial results

's' - scheduled 'e' - expired


Enter ?? to see a list of actions available for navigating the list.
Press to continue ...

The following actions are also available:

+ Next Screen RD Redisplay Screen

- Previous Screen UP Up a Line CWAD Display CWAD Info

FS First Screen DN Down a Line

LS Last Screen SL Search List

PS Print Screen EX Exit

GO Go to Page PT Print List


Enter RETURN to continue or '^' to exit:
If you are an update user, the menu of actions includes additional actions such as received, completed, and discontinued.
The help display also includes a key to abbreviations used in consult screens, including the Consult Tracking screen currently under discussion.

Update Select Actions


If you are an Update user, then the Consult Tracking display looks like this:
CONSULT TRACKING Oct 06, 2000 08:26:04 Page: 1 of 2

CPRSPATIENT,FOUR 666-44-2222 8E/3E101-1 MAR 3,1960 (40)

Wt.(lb): 184

Requested St No. Consult/Procedure Request 

1 11/17/98 x 1211 BRONCHOSCOPY PULMONARY Proc

2 07/13/98 c 1112 *PULMONARY Cons

3 06/18/98 c 1062 *PULMONARY Cons

4 06/12/98 c 1050 PULMONARY Cons

5 06/08/98 c 1028 PULMONARY Cons

6 06/04/98 dc 1022 PULMONARY Cons

7 05/27/98 dc 940 PULMONARY Cons

8 05/20/98 dc 919 PULMONARY Cons

9 05/13/98 c 898 *PULMONARY Cons

10 05/01/98 c 881 PULMONARY Cons

11 04/15/98 c 843 PULMONARY Cons

12 03/16/98 c 827 PULMONARY Cons

+ Enter ?? for more actions

SP Select Patient FR Forward CT Complete/Update RT Results Display

CV Change View ... CX Cancel (Deny) MA Make Addendum PF Print Form 513

RC Receive DC Discontinue SF Sig Findings RM Remove Med Rslt

SC Schedule CM Add Comment DD Detailed Display ER Edit/Resubmit Select: Next Screen//


Each action is described in detail in the Actions section of Package Reference starting on page 106.

Completion Time Statistics

This report is intended to help hospitals track overall quality of service. High numbers on this report can indicate the presence of bottlenecks in the organization that might need management attention.


In the following example, a report on completion times is printed for Pulmonary Service:
Select Consult Service Tracking Option: ?
CS Consult Service Tracking

PC Service Consults Pending Resolution

ST Completion Time Statistics
Enter ?? for more options, ??? for brief descriptions, ?OPTION for help text.
Select Consult Service Tracking Option: ST Completion Time Statistics
Select Service/Specialty: ALL SERVICES// PULMONARY

List From Starting Date: ALL DATES//

...HMMM, LET ME THINK ABOUT THAT A MOMENT...........
DAYS TO COMPLETE CONSULT STATSOct 06, 2000 08:28:22 Page: 1 of 1

Number Of Days To Complete A Consult For Services Statistics.

FROM: ALL TO: OCT 6,2000

Consult/Request Completion Time Statistics

FROM: ALL TO: OCT 6,2000
SERVICE: PULMONARY

Total Number Of Consults Completed: 200

Mean Days To Complete: 46.8 Standard Deviation: 104.7

Total INPATIENT Consults: 32

Mean Days To Complete: 60.7 Standard Deviation: 125.1

Total OUTPATIENT Consults: 30

Mean Days To Complete: 93.4 Standard Deviation: 155.5

Total Unclassified Consults: 138

Mean Days To Complete: 33.4 Standard Deviation: 81.0

Enter ?? for more actions

SS Select Service PR Print Completion Statistics To A Printer.

Select Item(s): Quit//



Service Consults Pending Resolution

The purpose of the Service Consults Pending Resolution option is to list the pending and active consults. Use it to stay informed about the overall status of consults for your service.


In the following example, the option is used to view pending and active Pulmonary consults:
Select Consult Service Tracking Option: ?
CS Consult Service Tracking

PC Service Consults Pending Resolution

ST Completion Time Statistics
Enter ?? for more options, ??? for brief descriptions, ?OPTION for help text.
Select Consult Service Tracking Option: PC Service Consults Pending Resolution

Select Service/Specialty: PULMONARY

List From Starting Date: ALL DATES//

...EXCUSE ME, LET ME THINK ABOUT THAT A MOMENT...


Service Consults by Status Oct 06, 2000 08:31:39 Page: 1 of 5

To Service: PULMONARY

From: ALL To: OCT 6,2000

Status Last Action Request Date Patient Name Pt Location 

Consult/Request By Status

FROM: ALL TO: OCT 6,2000
SERVICE: PULMONARY

Pending CPRS RELEASED ORDER 09/20/00 CPRSATIENT,FOU (6572) 2B MED

Pending CPRS RELEASED ORDER 09/19/00 CPRSATIENT,ONE (5678) 2B MED

Pending CPRS RELEASED ORDER 09/19/00 CPRSATIENT,FIV (1111) 2B MED

Pending CPRS RELEASED ORDER 07/20/00 CPRSATIENT,TWO (3241) 2B MED

Pending PRINTED TO 06/29/99 CPRSATIENT,SIX (8829) GENERAL MEDICINE

Pending PRINTED TO 06/28/99 CPRSATIENT,FOU (3779) 1A

Pending PRINTED TO 06/15/99 CPRSATIENT,SEV (8828) 13A PSYCH

Pending PRINTED TO 06/08/99 CPRSATIENT,FIF (4111) 1A

Pending PRINTED TO 06/03/99 CPRSATIENT,EIG (2345) ONCOLOGY

Pending PRINTED TO 06/03/99 CPRSATIENT,SIX (9235) 1A

Pending PRINTED TO 06/03/99 CPRSATIENT,NIN (3242) ONCOLOGY

Pending PRINTED TO 06/03/99 CPRSATIENT,TEN (5525) ONCOLOGY

+ Enter ?? for more actions >>>

Service Status Number on/off Print List

Select Item(s): Next Screen//

Note: Someone in your clinic or service should review this list daily to make sure that all consults are being attended to.


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