Letters of Complaint and Apology

Letters of Complaint and Apology Thank you letters

Letter of Complaint

• Issues:
• wrong delivery, non-delivery, damage, bad workmanship etc.
• At least 3 paragraphs:
• Opening
• Explaining the problem
• Suggesting a solution

Insert the given words

• Opening paragraph

above, reference, complain, letter, shipment, delivery

• I am writing to ______ about the ______
• of sweaters we received yesterday against
• the ______ order. I am writing with ______
• to our ______ of 22 May in which we asked
• for ______ of 60 dynamos (Artex model 33).

Insert the given words

• Main paragraph(s)

consignment, hazard, regard, suggest, grateful, forwarding, inspect

• Since the _____ company which delivered the
• _____ are your agents, we _____ that you
• contact them with _____ to compensation. I
• would be _____ if you could come and _____
• the damage which creates a _____ to our
• customers.

Insert the given words

• Closing paragraph

supplier, case, arise, delivery, consider, unless, efficiently, ensure , legal

• ______you can fulfill our orders ______ in the
• future we will have to ______ changing to
• another ______. Please ______ that this sort of
• problem does not ______ again. In ______ of any
• results because of your late ______, we will take
• _____ action.

Complaint Letter Sample

• Dear Mr. Cliff,
• I received a consignment of dressing tables, Cat. No. DT
• 154, to the above address yesterday.
• However, the delivery consisted of six heavy mahogany-
• finished dressing tables instead of the light-pine polished
• units I asked for.
• As I have firm orders for the design I asked for, I would be
• grateful if you could send my consignment as soon as
• possible, and collect the wrong delivered goods. Thank you
• in advance.
• Sincerely yours,
• Robert Hughes