21 Do’s and Don’ts to Improve Your Email

Avoid irrelevant information: It can confuse your reader.

Avoid using long sentences

Do not write in CAPITALS: WRITING IN CAPITALS MAKES IT SEEM AS IF YOU ARE SHOUTING. This can be highly annoying and might trigger an unwanted response in the form of a flame mail. Never send any email with all text in capitals.

Do not overuse Reply to All: Only use Reply to all if you really need your message to be seen by each person who received the original message.

Do not use abbreviations: In business emails, do not use abbreviations such as Plz (please), BTW (by the way) and LOL (laugh out loud). The same goes for emoticons, such as :-).

Don’t write a long introduction, don’t tell a story. Skip the niceties.