Security Governance includes maintaining security policy and audit and compliance measures
meeting corporate policies and market industry-specific regulations.
System Management Cloud service management and operations refer to all of the activities that are performed by an
organization to plan, design, deliver, operate, and control IT and cloud services that are offered to
customers. The cloud provider Service Level Agreements (SLAs) may cover all details.
Deployment Considerations The majority of the use cases for big data and analytics are hybrid cloud use cases. The CSCC has
published a companion white paper,
Hybrid Cloud Deployment Considerations for Big Data and Analytics that describes in detail the deployment considerations for a hybrid cloud strategy
. [2]
Deployment Scenario Now that we understand the architectural components of a big data analytics solution in the cloud, let’s
look at an example of how to use the solution components from this architecture. The use case below is
about how a bank started their journey to become a cognitive bank.
Clients use a mobile application for all banking purposes. The bank uses this application for personalized
interaction, including
next best action . APIs are used within the branches for personalized client-centric
interactions. The call center agents at the branches use a Q&A solution for credit cards using cognitive
APIs. All interactions with the client are done through the interaction management system.
Cognitive insights are designed to help marketers understand and anticipate customer behaviors. It is
important that the bank agents drive the correct communication with clients based on precise, real-time
insights that can lead to treatments, financial tips, redirection, and more.
