Nonverbal Communication Is it possible to communicate without words?

Expectation

• Expectation
• Unspoken demand

Hand Rubbing

Evaluating

• Evaluating
• Judging

Chin -stroking evaluation

Negative Emotional Reaction

• Negative Emotional Reaction
• Scrutinizing people

Gesture with glasses

Sincere

• Sincere
• Open to suggestion
• Acceptance of

authority

• Frustration
• Helplessness

Open Hands
Sincerity
Helplessness

Non- Cooperative

• Non- Cooperative
• Hostile
• Unconcerned

Getting a Leg up

Defensive

• Defensive

or

• Sometimes,

seeking comfort

Arm Gripping

Preferred by teenage girls

• Preferred by teenage girls

Crossed Arm

Defensive

• Defensive
• Generally among colleagues or peers

or

• In elders it is for the right to be heard

Crossed arm Defensive

Physical Characteristics

• Not all nonverbal communication comes through movement and motion
• Some are static self presentation characteristics
• body height
• weight
• hair
• skin color
• breath odor

Artifacts

• When objects interact with persons to send nv cues - clothes - lipstick - false eyelashes

- wigs - perfume

Environmental Factors

• Associated with the communication event that impinge upon the human relationship, but not part of it.
• furniture
• architectural style
• interior decorating
• lighting conditions
• colors
• temperature

First Impression

We know the importance of “first impression”

But first impressions happen everytime when we initiate the communication.

Positive first impression make communications much easier and more comfortable.

Negative first impressions can cut off a relationship before it gets started.

First Impression

First impression includes:

• Dress & grooming
• Voice
• Handshake
• Eye contact
• Body posture

Language of Gestures

Body language and nonverbal communication are transmitted through the eyes, face, hands, arms, legs and posture (sitting and walking)

Each individual, isolated gesture is like a word in sentence; it is difficult and isolated dangerous to interpret in and of itself.

Therefore consider the gesture in the light of everyhing else that is going on around you.

Eyes

Windows of the soul, excellent indicators of feelings.

Honest person has a tendency to look you straight in the eye when speaking.

At least listeners accept it like that. People avoid eye contact with other person when an uncomfortable question asked.

Try to reduce tension and build trust rather than increase tension.

The raising of one eyebrow shows disbelief and two shows surprise.

People are classified as right lookers and leftlookers. Right lookers are more influenced by logic and precision, left lookers are found to be more emotional, subjective and suggestible.

The Face

The face is one of the most reliable indicators of a person’s attitudes, emotions & feelings

By analysing facial expressions, interpersonal attitudes can be discerned and feedback obtained.

Some people try to hide their true emotions.

Common facial gestures are:

Frowns: unhappiness, anger

Smiles: happiness

Sneers: dislike, disgust

Clenched jaws: tension, anger

Pouting lips: sadness.

The Hands

Tightly clenched hands usually indicate that the person is experiencing undue pressure.