Nonverbal Communication Is it possible to communicate without words?

These unproductive feelings are usually conveyed by the

• Drumming of fingers
• Cupping the head in the palm of the hand,
• Foot swinging
• Brushing or picking a lint
• Looking at your watch or the exit

Common Gesture ClustersEnthusiasm.

This is an emotion hat you love to see in other people and they in you. It is conveyed by

A small upper or inward smile,Hands open and arms extended outward,Eyes wide an alert, A lively and bouncy walk,A lively and well-modulated voice.

Words & Phrases That Usually Annoy and Hurt People

• You should have known better…..
• I can see no point in ..
• You must realize that..
• I find it difficult to believe….
• Don’t be stupid..
• You can’t do that…
• That’s irrelevant...

• Avoid absolutes unless you mean them.
• Avoid putting the other person down.
• Avoid superior sounding judgements.

Saying What We Really Mean

The price we pay for not saying what we mean - or saying something we didn’t mean can cause guilt, anger, loss of self esteem.

Accusation, screaming, and aggressiveness can’t prove our point.

Informing Without Hurting

• First try listening to others.
• Acknowledge Others’ views and feelings.
• Inform without hurting.
• Avoid the word ‘never’ and the use of ‘You - messages’ e.g.

“ You are always late. You have never……”

THANKS !