Outdoor Life Group Nederland B. V. v040215

Dear Customer,

Congratulations on your purchase. Within these assembly instructions and 

accompanying drawings we describe how to assemble your log cabin, step 

by step.  

You purchased a durable wood product that you will enjoy for years to come. 

For best results we bring the following points to your attention.

-   The pallet contents should be checked within 14 days of receipt and prior 

to assembly. 

-  Outdoor Life Group Nederland B.V. cannot be held responsible for any 

additional costs due to negligent or insufficient check prior to assembly. 

-  Unpack the wood two days prior to assembly so it can adjust to the areas 

humidity level.

-  Take off the foil and place the planks and beams apart from each other in a 

place where they are not exposed to sun and rain. 

-  Check against the included packing list to ensure that all parts are present. 

-  It is important to restack the log cabin parts if assembly is not or cannot be 

carried out immediately and to cover it with the foil that served as protection 

for the pallet so that they are not exposed to sun and rain.  

-  Do not store the package in a heated room

In case of home deliveries

The log cabin is delivered on a pallet packed in foil. The delivery address must 

be accessible for lorries with a permissible total weight of 38 tonnes.  

Receipt of goods:

Before you sign the delivery manifest of the carrier, you should check the 

following:

1. Do the details on the delivery manifest correspond with your order?

2. Is the log cabin delivered on a pallet packed in foil?

3. Is any damage visible on the outside?

Important: 

If any of the above checks are not satisfactory, this should be marked on the 

manifest and endorsed by the carrier before you sign for the delivery. 

Claims

We take great care in production and packaging in order to deliver a quality 

product. It can, however, happen that the delivered goods are not satisfactory. 

If any parts are missing or are damaged in such a way so as they cannot be 

used, this should be reported in writing or by e-mail or fax to our customer 

service desk within 14 days. 

After Sales

Should you have a complaint, there is an “After Sales form” included in the 

package. Read the instructions on this form carefully and fill it in with the 

following information:

-  Order number: this is the number under which the order is registered and 

processed by us. You can find this number on the sticker on the package 

and on the delivery manifest. 

-  Production number: this is a number used for the series productions; it starts 

with the two letters CN or PN. You will find the number on the sticker of the 

package and/or stamped on the assembly instruction booklet. 

-  Your name, address and telephone number 

-  The article number(s) of the part(s) concerned with a report of the complaint. 

You can fax this completed complaints form together with the delivery note 

to the fax number below:

Of course you can also contact your dealer.

We will process your complaint carefully and send replacement parts as 

soon as possible. Complaints concerning materials that have been painted 

cannot be accepted. 

Assembly

-  Follow the assembly instructions / drawings carefully.

-  It is important to have a foundation for the cabin. 

You can choose between

• A foundation with ring joists

• Concrete tiles

• A concrete foundation beam or a concrete floor

-  The junction between foundation and log cabin can be sealed with silicone. 

-  Provide sufficient ventilation in your log cabin.

Useful tips

-  Ensure that the base on which the log cabin is placed is firm and level. 

-  Ensure that the foundation and floor joists are placed several centimetres 

above ground level.  

-  Make sure the log cabin is anchored to the base or foundation.

-  Remember to insure your log cabin.

-  Provide sufficient ventilation in your log cabin.

-  Lubricate the lock once a year with graphite powder.

-  Use soap to clean the acrylic glass. Never use an abrasive.

-  The plastic foil can be used as a damp proof separating layer between 

foundation and the log cabin.

-  During unpacking of the pallet, you must separate the joists and wall 

logs prior to lifting them up in order to prevent damage to the tongue and 

groove.

Maintenance

-  Prior to the assembly of the log cabin, you have to treat the tongue and 

groove of the wall parts as well as the floor and roofing parts with a moisture 

resistant stain. You can use the same stain for protection of the wood of 

the entire log cabin after assembly. Repeating this treatment regularly will 

significantly prolong the life of your log cabin. 

-  Depending on the local conditions, it is best you treat the inside of the log 

cabin and the door at least every three years with a moisture resistant stain 

that is suitable for indoor and outdoor use. For more information contact 

your supplier.  

Wood is a natural living product. This means that every piece of wood has a 

different structure and pattern. It is quite normal that deviations can appear in 

wood; this gives wood its natural charm. 

Tolerable deviations:

-  Knots grown into the wood

-  Knots falling out with a maximum diameter of 4 cm

-  Shavings, tree bark on the backside of roof and floor joists, provided that the 

visible side can be assembled.

-  Discolorations (these do not affect the life span)

-  Cracks that do not affect the construction

-  Resin pouches 

-  Warping and twisting, provided it does not affect the assembly

-  Finger joints in sidewalls as well as doors and windows.

Guarantee

5 year guarantee, excluding hinges and locks.

Not covered by the guarantee are defects resulting from:

-  A faulty foundation

-  A foundation that is not level

-  Non-observance of the assembly instructions

-  Insufficient maintenance and use of a non-moisture resistant paint

-  Faulty, not competently laid or insufficient roofing material

-  Joining wall logs, window and door frames by screws or nails

-  Damage as a result of not competently built up or altered installation

-  The absence of and/or faulty attached roof anchoring (this is always part 

of the delivery)

-  Natural disasters or other forceful influences

-  Wind speeds over force 7 on the Beaufort scale.

Note

-  Windows and doors are not offered as standard with real glass. If this does 

happen, and any glass damage occurs, this cannot be claimed based on 

the delivery.  

-  Your log cabin has to be properly anchored against stormy weather 

conditions

-  Insurance of your log cabin is, as a rule, not included in a standard house 

or household policy. If desired you can insure your cabin against damages 

from outside, including vandalism and stormy weather. Contact your insu-

rance agent about the possibilities.

-  Assembly instructions are included for any additional delivered accessories 

such as porch, flower box, shutters, and additions.  

Important! Possible causes of any occurring problems.

A. Crack forming in the walls:

Wood is alive and adjusts to changing weather conditions. In some areas 

this situation occurs to an extreme. In extremely dry weather it can occur that 

a crack appears between some of the wall logs. If this situation arises you 

have to act as follows:

Step 1: Remove the uppermost part of the doorframe on the inside of the door 

in order to check if the beam underneath is still leaning on the doorframe. 

If this is the case, follow steps 2 through 5. If this is not the case, contact 

Outdoor Life Group Nederland B.V. or your dealer. 

Step 2: In order to remove a crack, unscrew the cover of the doorframe on 

the inside and remove the door and the frame.  

Step 3: Using a saw increase the door opening at the top by ….cm (depen-

ding on the size of the crack, but at most 1 cm).

Step 4: If the crack is still present, softly tap with a hammer on the roof above 

the corner joint (use a rubber hammer) until the wall beams are back in their 

original positions. 

Step 5: Replace door and windows.

B. Roof boards bulging:

Each roof board has to be attached with two nails per joint (side walls and roof 

beams). If only one nail is used per joint, the roof board will move obliquely 

and upwards. 

C. Damage of tongue and groove

It is possible that the tongue and grooves are partially damaged during trans-

portation. As long as the protection between tongue and groove is guaranteed 

during assembly, it does not portray a reason to claim. Slight damage to the 

tongue and groove does not affect the stability of your cabin.

You will find more information concerning log cabins and other wood 

products on our webpage.  (www.outdoorlifeproducts.com)

www.outdoorlifeproducts.com

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General information about assembly of log cabins

© Outdoor Life Group Nederland B.V. - v040215 

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