Request Tracker

3.9 Download RT

Download and configure RT

wget http://download.bestpractical.com/pub/rt/release/rt.tar.gz gunzip rt.tar.gz tar -xvf rt.tar cd rt-3.6.5/

NOTE: following RT related and perl related steps are to be done in rt-3.6.5 directory

3.10Installing RT bundle

./configure --with-web-user=apache --with-web-group=apache --with-fastcgi --with-mysql

Enter in cpan prompt as:

cpan

On cpan prompt install following packages and then finally RT bundle

cpan> install MIME::Base64 cpan> install IO::File cpan> install MIME::Entity cpan> install Log::Dispatch cpan> install Crypt::SSLeay cpan> install Bundle::RT cpan> quit

NOTE: while downloading these packages it will ask few questions which has default answer yes or no shown in brackets as [yes] or [no]. Just hit enter on these questions It may happen that CPAN will show few missing dependencies and may terminate the process in that case we need to get the list of missing dependencies and install them one by one manually. This can be done as:

On Linux prompt give command:

perl sbin/rt-test-dependencies --with-mysql --with-fastcgi --install

This will list missing dependencies as:

Text::Quoted 2.02 ...MISSING DBIx::SearchBuilder 1.48 ...MISSING Date::Format ...MISSING Text::Autoformat ...MISSING CGI::Fast ...MISSING FCGI ...MISSING HTML::FormatText ...MISSING XML::RSS 1.05 ...MISSING

To fix them enter cpan prompt by typing 'cpan' command on linux prompt and then

Install them one by one. E.g.

$> cpan cpan> install Text::Quoted cpan> install DBIx::SearchBuilder

Once this is done from Linux prompt give following command to ensure that all MISSING dependencies are fixed

perl sbin/rt-test-dependencies --with-mysql --with-fastcgi --install

It should display a list of dependencies and status as: 'Everything was found'

3.11Modifying RT config files

Edit RT config file RT_SiteConfig.pm and replace existing line with following lines:

cd /opt/rt3/etc/ vi RT_SiteConfig.pm

Add following options in the file as:

Set($rtname, 'rt3.itaas.local'); Set($Organization , "itaas.com"); Set($DatabasePassword , 'rt3_pass'); Set($OwnerEmail , '[e-mail]'); Set($WebBaseURL , "http://localhost:80"); Set($WebPath , ""); Set($LoopsToRTOwner , 0); Set($ParseNewMessageForTicketCcs , 1); Set($RTAddressRegexp , '^rt\@rt3.itaas.local$'); Set($OldestTransactionsFirst, '0'); Set($UseFriendlyFromLine , 0); 1;

Create and initialize RT database in mysql as:

make initialize-database

It asks for password. Give the password given above when called 'mysqladmin'. In this case it was set as: rootpassword

3.12Configuring Apache

Now edit and configure apache configure file as:

cd /etc/httpd/conf vi httpd.conf

At the end add following lines:

NameVirtualHost *:80 ServerAdmin root ServerName localhost DocumentRoot /opt/rt3/share/html/ AddDefaultCharset UTF-8 # Adding the following for RT (the ticket tracker) AddHandler fastcgi-script .fcgi Options FollowSymLinks ExecCGI AllowOverride None # Pass through requests to for noauth Alias /NoAuth/images /opt/rt3/share/html/NoAuth/images ScriptAlias / /opt/rt3/bin/mason_handler.fcgi/

3.13Configuring mails

Symlink rt-mailgate to /etc/smrsh, and create aliases to use RT

ln -s /opt/rt3/bin/rt-mailgate /etc/smrsh/rt-mailgate

Edit /etc/aliases and Add lines at end of the file:

rt: "|/etc/smrsh/rt-mailgate --queue general --action correspond --url http://rt3.itaas.local/" rt-comment: "|/etc/smrsh/rt-mailgate --queue general --action comment --url http://rt3.itaas.local/" rt: "|/etc/smrsh/rt-mailgate --queue ecs_support --action correspond --url http://rt3.itaas.local/" rt-comment: "|/etc/smrsh/rt-mailgate --queue ecs_support --action comment --url http://rt3.itaas.local/" rt: "|/etc/smrsh/rt-mailgate --queue vod_support --action correspond --url http://rt3.itaas.local/" rt-comment: "|/etc/smrsh/rt-mailgate --queue vod_support --action comment --url http://rt3.itaas.local/"

Configure Sendmail

edit /etc/mail/sendmail.mc

Find line:

DAEMON_OPTIONS(`Port=smtp,Addr=127.0.0.1, Name=MTA')dnl

Change it to have 'dnl' at start to read as:

dnl DAEMON_OPTIONS(`Port=smtp,Addr=127.0.0.1, Name=MTA')dnl

Rebuild your sendmail.cf:

m4 /etc/mail/sendmail.mc > /etc/mail/sendmail.cf

add rt server alias to /etc/mail/local-host-names:

Add line:

rt.itaas.com

Add mail server name in hosts file as:

vi /etc/hosts

Add line at the end

127.0.0.1 rt3.itaas.local 192.168.20.70 itaas.com

Now add mail server in resolv.conf as:

vi /etc/mail/resolv.conf add line at the 'start' of the list as: nameserver 192.168.20.70

Restart sendmail and network services

service sendmail restart service network restart