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4.3 Modifying a user

To change any user fields we just described above-- password, contact info, rights (access control), etc.,

First find the user you need (See section 4.2 Searching for a user above). Then, assuming you get results:

Click the ID of the correct user -> change the necessary fields in the Modify the user page -> click the Save changes button.

4.4 Granting user rights

Before you grant a user any rights, you must make him/her a staff user:

Click Configuration -> click Users ->click name of user (or search for a user, then click) -> check the Let this user be granted rights box -> click the Submit button at the bottom of the page

4.5 To grant group rights to a user

Click Configuration -> click Groups -> click a group name -> click User Rights in the left side Navigation bar -> locate the correct user and select right(s) from the New rights list box next to that user -> click the modify users button at the bottom of the page.

Users granted rights this way will be able to create and modify this particular group (if granted the Admin Group right), add or remove members from this group (if granted the Admin Group Membership right), or add or remove themselves from this group (if granted the Modify Own Membership right).

4.6 To grant queue rights to a user

Click Configuration -> click Queues -> click the name of a queue -> click User Rights in the left side navigation bar -> select right(s) from the New rights list box next to the correct user(s) -> click the "Modify User Rights" button at the bottom of the page. Users granted rights this way will be able to use the rights in this queue only.

4.7 To grant global rights to a user

Click Configuration -> click Global -> click User Rights in the left side navigation bar-> select right(s) from the New rights list box next to the correct user(s) -> click the "Modify User Rights" button at the bottom of the page. Users granted rights this way will be able to use those rights in any queue.

4.8 Revoking user rights

4.8.1To make a user a non-staff user

Click Configuration -> click Users ->click name of user (or search for a user, then click) -> clear the Let this user be granted rights checkbox -> click the Save Changes button at the bottom of the page.

4.8.2To take queue rights away from a user

Click Configuration -> click Queues -> click the name of the queue -> click User Rights in the left side navigation bar -> make sure you're looking at the correct user -> check the checkbox next to the right you want to revoke -> click the "Modify User Rights" button at the bottom of the page

4.8.3To take global rights away from a user

Click Configuration -> click Global -> click User Rights -> make sure you're looking at the correct user -> check the checkbox next to the right you want to revoke -> click the "Modify User Rights" button at the bottom of the page.

4.9 Disabling a user

You can't delete a user in RT; you can only disable him/her. That's because each user has data attached to him/her, so it's important for RT to keep some sort of record. The method for locking the user out of the system is disabling him/her. A disabled user won't be able to do anything and, by default, won't come up in user searches.

4.9.1 To disable a user

Click Configuration -> click Users -> click on a user's name, or search for a user as described in the Searching for a user subsection and then click the user's name -> clear the Let this user access RT checkbox -> click the Save Changes button.

Note: Now if someone searches for that user, he won't turn up unless the searcher checks the Include disabled users in search box on the search page.

4.10Re-enabling a user

You may need to allow a disabled user back into the system.

4.10.1To re-enable a user

Click Configuration -> click Users -> check the Include disabled users in search Checkbox -> click the Go! Button -> click the name of the disabled user you'd like to re-enable -> check the Let this user be granted rights checkbox -> click the Save Changes button.

4.11Creating a group

4.11.1To make a new group

click Configuration -> click Groups -> click New Group in the left side navigation bar -> type a name for the group in the Name text box -> if possible, type a little about the group in the Description text box -> click the Save Changes button at the bottom of the page You'll have to take these basic creation steps before you can alter other aspects of the group, as described in the subsections below.

4.11.2Changing a group's name or description

This one, at least, is pretty easy:

Click Configuration -> click Groups -> click a group name -> type new text in the Name and/or Description boxes -> click the Save Changes button at the bottom of the page.

4.11.3Adding group members

There are two types of members you can add or remove from a group: users and groups. If you make a group a member of another group, it is then a subgroup.

To add a user or subgroup to a group:

click Configuration -> click Groups -> click the name of a group -> click Members in the left side navigation bar -> in the Add members list box, select the name of the user or group you'd like to add -> click the Modify members button The Add members list box is multiselect, so you can select and add several members at once.

4.11.4Removing group members

To remove a user or subgroup from a group:

click Configuration -> click Groups -> click the name of a group -> click Members in the left side navigation bar -> under Current members, check the box next to the user(s) or subgroup(s) you'd like to remove -> click the Modify members button.

You can check as many boxes as needed. It is also possible to add new members while deleting other members; just do both before clicking Modify members.