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3.14Configuring sendmail for mail routing

It may happen that from the local PC outgoing mails to other domains like gmail, videotron etc. may be blocked. To avoid this following needs to be done:

In webmin select: ServersSendmail configurationDomain Routing This opens up a page where we create mail routing. E.g. to add entry for videotron.com: In “Mail for ‘Host or domain’ ” write vidiotron.com In “Send to” enter itaas.com Check “Ignore MX for SMTP delivery” and press ‘Create’ button. This will ensure that when RT sends a mail to videotron.com it is first delivered to itaas.com which is itaas mail server (we have enter ip address as well) and then itaas.com mail sever forwards the mail to videotron.com address

3.15Configuring fetchmail

Create a file .fetchmailrc (this is a hidden file) under directory /opt/rt3/etc. Add following lines in it as:

poll 192.168.20.70 proto pop3: username [e-mail] password support mda "/opt/rt3/bin/rt-mailgate --url http://rt3.itaas.local --queue ecs_support --action correspond" username [e-mail] password support mda "/opt/rt3/bin/rt-mailgate --url http://rt3.itaas.local --queue vod_support --action correspond"

Using webmin create a cron job for fetchmail as:

Go to SystemScheduled Cron Jobs

Select link ‘Create New Cron Job’. This will open up a page where add data for following fields:

Execute cron job as root Command fetchmail /opt/rt3/etc/.fetmailrc Select ‘time and data selected below’ and select ‘All’ option for the minute, hour, days, months and weekdays and save the configuration

This will fetch mail after every one minute for the given two mail addresses: ‘ecs_support’ and ‘vod_support’ and will forward the mails to rt-mailgate

3.16Viewing RT

Open browser and type URL as:

http://localhost/

this should open RT page which asks for a login and password. Enter login as 'root' and password as 'password' (without quotes)

4Configuring RT

4.1 Creating a user in RT

1. Click Configuration -> click Users -> click New user in the left side navigation bar. 2. Fill in all the details provided and 3. Click on save changes

Then we can see two results:

a) User created and b) Password set

We can verify whether the user is created or not.

Go to Configuration -> Click users -> we can see all the privileged users

The descriptions for the fields mentioned below are important and are available in the create user screen:

Access Control has some options that require comment:

Let this user access RT checkbox: This is checked by default and means the user has enabled. Let this user be granted rights checkbox: This is unchecked by default. Check the box to make this a staff user. New Password and Retype Password text boxes: Each user needs a password, and RT won't randomly assign one. If you leave these fields blank, the user's account will be locked and she won't be able to do anything that requires a password -- that is, just about anything other than sending and receiving ticket-related email from her regular email account. Click the Submit button when you're done.

Note: You may find that when you add a user, you get an error "Name in use".

This is probably because you have sent test emails when configuring the mail gateway. Click on "Users" and enter the search for the username or email address, making sure to check "Include disabled users in search.”

4.2 Searching for a user

4.2.1 To find an RT user

Click Configuration -> click Users -> in the search fields at the bottom of the page, select the proper options from the drop-down menu and type the search term you need -> check the Include disabled user in search box only if necessary (for instance, to restore an account) -> click the Go! Button You'll be shown a list of matching users. If not, try again.

For example:

Click on configuration-> click users -> at the bottom of the page we can see three fields (2 drop down boxes and 1 text box) Find people whose: user id or Email or Name or Organisation (1st dropdown box) (2nd drop down box: contains or is or isn't or doesn't contain) 3rd in text box we have to give for example: Krishna and click on Go button.

Then we will get a list of matching users. or we will get "No users matching search criteria found".