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User and Group rights added for ECS and VOD queues
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- Bu səhifədəki naviqasiya:
- 5.1.2 User rights
- 5.2 VOD queue
- 5.2.2 User rights
- 6Watchers for ecs_queue and vod_queue
- 6.1.2 Watchers for vod_queue
5User and Group rights added for ECS and VOD queuesFollowing are the rights that we have assigned to the user and groups for ecs_support and vod_support queues: (this is just an example) 5.1 ECS queueConfiguration Queues ecs_support 5.1.1 Group rightsConfigurationQueues ecs_support Group Rights Under “System Groups”: The below rights are granted for Privileged, Unprivileged and Every One. Privileged: comment on ticket, reply to ticket, see queue, watch Unprivileged: No Rights Granted Every One: Create ticket Under “Roles”: The below rights are granted for Cc, Owner, Requestor and AdminCc CC: No Rights Granted Owner: Assign custom fields, comment on ticket, Create ticket, delete ticket, modify ticket, own ticket, reply to ticket, see queue, show ACL, show outgoing email, show scrips, show template, show ticket, show ticket comments, steal ticket, take ticket, watch. Requestor: Create ticket, watch, ReplyToTicket AdminCc: comment on ticket, Create ticket, delete ticket, modify ticket, own ticket, reply to ticket, see queue, show ACL, show outgoing email, show scrips, show template, show ticket, show ticket comments, steal ticket, take ticket, watchAsAdminCc. Under “User Defined Groups”: The below rights are granted for ecs_manager, ecs_owner group and ecs_supervisor group Ecs_manager: Admin queue, Comment on ticket, Create ticket, See queue, Show ACL, Show outgoing email, Show Scrips, Show template, Show ticket, Showticketcomments, Watch. Ecs_owner group: Assign custom fields, Comment on ticket, Create ticket, Delete ticket, Modify ticket, Own ticket, Reply to ticket, See queue, Show ACL, Show outgoing email, show scrips, show template, Show ticket, Showticketcomments, steal ticket, take ticket, Watch. Ecs_supervisor group: Comment on ticket, See queue, Show ACL, Show outgoing email, show scrips, Show template, Show ticket, Show ticket comments, watch After assigning the above rights click on Modify group rights. 5.1.2 User rightsConfiguration Queues ecs_support User Rights Root: No Rights Granted Pushkar: Admin queue, Assign custom fields, Comment on ticket, own ticket, see queue, show outgoing email, watch. Ajit Bhor: Comment on ticket, modify ticket, see queue, show ticket, show outgoing email, show ticket comments, watch. Mainendra: Comment on ticket, modify ticket, see queue, show outgoing email, show ticket, watch. Manager1: No Rights Granted Manager2: No Rights Granted Krishna Prasad: Assign Custom Fields, comment on ticket, see queue, own ticket, reply to ticket, show outgoing email, show ticket comments. After assigning the above rights click on Modify user rights. 5.2 VOD queueConfiguration Queues vod_support 5.2.1 Group rightsConfiguration Queues vod_support Group Rights Under “System Groups”: The below rights are granted for Privileged, Unprivileged and Every One. Privileged: comment on ticket, reply to ticket, see queue, watch Unprivileged: No Rights Granted Every One: Create ticket Under “Roles”: CC: No Rights Granted Owner: Assign custom fields, comment on ticket, Create ticket, delete ticket, modify ticket, own ticket, reply to ticket, see queue, show ACL, show outgoing email, show scrips, show template, show ticket, show ticket comments, steal ticket, take ticket, watch. Requestor: Create ticket, watch, ReplyToTicket AdminCc: comment on ticket, Create ticket, delete ticket, modify ticket, own ticket, reply to ticket, see queue, show ACL, show outgoing email, show scrips, show template, show ticket, show ticket comments, steal ticket, take ticket, watchAsAdminCc. Under User Defined Groups: The below rights are granted for vod_manager, vod_owner group and vod_supervisor group vod_manager: Admin queue, Comment on ticket, Create ticket, See queue, Show ACL, Show outgoing email, Show Scrips, Show template, Show ticket, Showticketcomments, Watch. vod_owner group: Assign custom fields, Comment on ticket, Create ticket, Delete ticket, Modify ticket, Own ticket, Reply to ticket, See queue, Show ACL, Show outgoing email, show scrips, show template, Show ticket, Showticketcomments, steal ticket, take ticket, Watch. vod_supervisor group: Comment on ticket, See queue, Show ACL, Show outgoing email, show scrips, Show template, Show ticket, Show ticket comments, watch After assigning the above rights click on Modify group rights. 5.2.2 User rightsConfiguration Queues vod_support User Rights Root: Admin queue, Comment on ticket, Create ticket, Delete ticket, reply to ticket, see queue Pushkar: Comment on ticket, modify ticket, see queue, show ticket, show outgoing email, show ticket comments, watch Ajit Bhor: Admin queue, Assign custom fields, Comment on ticket, own ticket, see queue, show outgoing email, watch. Mainendra: Assign Custom Fields, comment on ticket, see queue, own ticket, reply to ticket, show outgoing email, show ticket comments. Manager1: No Rights Granted Manager2: No Rights Granted Krishna Prasad: Comment on ticket, modify ticket, see queue, show outgoing email, show ticket, watch. After assigning the above rights click on Modify user rights. 6Watchers for ecs_queue and vod_queueThe watchers for ecs_queue and vod_queue is as follows (this is for example): 6.1.1 Watchers for ecs_queueFor “ecs_queue” the watchers are as follows: Cc: Pushkar AdminCc: ecs_manager 6.1.2 Watchers for vod_queueFor “vod_queue” the watchers are as follows: Cc: Pushkar AdminCc: vod_manager Yüklə 215,29 Kb. Dostları ilə paylaş:
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