Sctcmg2020FA070. docx

Table 01. Plan of the course "Psychology of business communication"

No	Topic	Total	Lectures	Practical classes
1	The concept and psychological features of business communication	4	2	2
2	Determinants of personality behavior in business communication	4	2	2
3	Psychological aspects of communication	4	2	2
4	The system of non-verbal signs and their use in business communication	4	2	2
5	Business communication in a professional group. Business Communication Management	4	2	2
6	Psychological features of professional communication	4	2	2
7	Manipulative techniques in business communication and ways to neutralize them	4	2	2
8	Conflicts and ways to prevent them	4	2	2
Total		32	16	16

A statistical comparative analysis of psychological characteristics of the development of professional motivation and the impact of the comprehensive program designed to develop professional motivation included several stages:

1. 
   the data on the control and experimental groups before the experiment were analyzed;
   
2. 
   the dynamics of changes in indicators in the experimental group before and after the experiment was analyzed;
   
3. 
   the data on the control group before and after the experiment were analyzed;
   

4 the dynamics of changes in the data on the control and experimental groups after the experiment was analyzed.

90 % of respondents have a high level of desire for success; the average level was found in 10 % of respondents; a low level of desire for success has not been identified.

According to the data obtained by studying the desire for power, a high level was found in 60 % of respondents; the average level – in 40 %; a low level has not been identified
According to the data obtained by studying the trend towards group recognition and respect, a high level was found in 85 % of respondents; an average level in 15 % of respondents; a low level has not been identified.
Thus, the basic needs of young employees are the desire to achieve success, recognition and respect, which indicates a high level of internal motivation for professional activity. According to the data obtained, the main indicators affecting professional motivation are self-improvement, social work and diversity. Respondents mentioned power as the least significant indicator. Thus, in the motivational profile of young employees, social factors, as well as the desire for self-actualization, are the main ones.
According to the data obtained using the Mehrabian’s method, the motive for success is prevailing in 80 % of respondents; the motive for avoiding failure is predominant in 20 % of respondents.
The affiliation motivation was identified in 95 % of respondents; fear of rejection – in 5 % of respondents. This means that respondents need to establish, maintain and strengthen good relations with people. They feel satisfaction from positive communication.
According to the data obtained by studying personality orientation, self-orientation was identified in 25 % of respondents; 35 % of respondents have an orientation to communication; the focus on business was identified in 40 % of respondents.
In order to determine the dynamics of professional motivation before and after the development program, using the method of mathematical statistics of the Student t-test, we carried out a comparative analysis of the data.
The statistical data processing did not identify significant differences in relation to hygienic and motivating factors of labor.
A significant difference was found between the indicator “desire for success” at p≤0.05, indicating an increase in this indicator in young employees after taking the motivation development program.
In addition, a significant increase was found in the indicator “group recognition and respect” after taking the motivation development program.
A significant decrease was found in the “remuneration” indicator. A significant increase was found in the “relationship” indicator.

Thus, the study identified an increase in the internal professional motivation and a decrease in the importance of material factors.

7.