Mikkola, J. H. (2007), Management of product architecture modularity for mass customization: modeling
and theoretical considerations. IEEE Transactions on Engineering Management, Vol. 54 No. 1, pp. 57-
69.
Mikkola, J. H. & Gassmann, O. (2003), Managing modularity of product architectures: toward an integrated
theory. IEEE Transactions
on Engineering Management, Vol. 50 No. 2, pp. 204-218.
Muffato, M. (1999), Platform strategies in international new product development. International Journal
of Operations
and Production Management, Vol. 1 No. 5/6, pp. 449-459.
Pekkarinen, S. & Ulkuniemi, P. (2008), Modularity in developing business services by platform approach.
International Journal of Logistics Management, Vol. 19 No. 1, pp. 84-103.
Pine, B. J. (1993), Mass Customizing Products and Services. Planning Review, Vol. 21 No. 4, pp. 6-13.
Post, J. & Kagan, A. (1998), Evaluating uses of technology in health care administration. Journal of Applied
Business Research, Vol. 14 No. 2, pp. 1-10.
Rijckmans, M. J. N. (2005), Positioning
the Individual in Health Care, Tilburg University, Tilburg.
Safizadeh, M. H., Field, J. M. & Ritzman, L. P. (2003), An empirical analysis of financial services processes
with a front-office or back-office orientation. Journal of Operations Management, Vol. No. 21, pp. 557-
576.
Salvador, F. (2007), Toward a product system modularity construct: literature review and reconceptualization.
IEEE Transactions on Engineering Management, Vol. 54 No. 2, pp. 219-240.
Sampson, S. E. & Froehle, C. M. (2006), Foundations and implications for a proposed unified services
theory. Production and Operations Management, Vol. 15 No. 2, pp. 329-343.
Sanchez, R. (1999), Modular architectures in the marketing process. Journal of Marketing, Vol. 63 special
issue, pp. 92-111.
Sanchez, R. & Mahoney, J. T. (1996), Modularity, flexibility, and knowledge management in product and
organization design. Strategic
Management Journal, Vol. 17 Winter special issue, pp. 63-76.
Schilling, M. A. (2000), Toward a general modular systems theory and its application to interfirm product
modularity. Academy of Management Review, Vol. 25 No. 2, pp. 312-334.
Schols, J. M. G. A. (2004), De toekomst van de chronische zorg, ons een zorg? (Eng.: The future of chronic
care, who cares?) (inaugural lecture), Dutch University Press, Amsterdam.
Starr, M. K. (1965), Modular production - a new concept. Harvard Business Review, Vol. 53 November
-
December, pp. 131-142.
Strauss, A. & Corbin, J. (1998), Basics of qualitative research, 2nd, Sage Publications, Thousand Oaks,
Ca.
Sundbo, J. (1994), Modularization of service production and a thesis of convergence between service and
manufacturing organizations. Scandinavian Journal of Management, Vol. 10 No. 3, pp. 245-266.
Tansik, D. A. & Smith, W. L. (1991), Dimensions of job scripting in service organisations. International
Journal of Service Industry Management, Vol. 2 No. 1, pp. 35-49.
Ulrich, K. (1995), The role of product architecture in the manufacturing firm. Research Policy, Vol. 24
No. 3, pp. 419-440.
Van Bilsen, P. M. A. (2008), Care for the elderly. An exploration of perceived needs, demands and service
use, Maastricht University, Maastricht.
116
Modular
Care Provision
117
M
odular car
e and ser
vic
e pack
ages f
or independen
tly living elder
ly
Chapt
er 5
Van Campen, C. & Woittiez, I. B. (2003), Client demands and the allocation of home care in the
Netherlands. A multinomial logit model of client types, care needs and referrals. Health Policy, Vol. 64
No. 2, pp. 229-241.
Van der Aa, W. & Elfring, T. (2002), Realizing innovation in services. Scandinavian Journal of Management,
Vol. 18 No. 2, pp. 155-171.
Van der Kraan, W. G. M. & Van der Grinten, T. E. D. (2004), The development of demand-driven care
as a new governance concept. NIG Annual Work Conference. Rotterdam.
Vargo, S. L. & Lusch, R. F. (2004), Evolving to a new dominant logic for marketing. Journal of Marketing,
Vol. 68 No. 1, pp. 1-17.
Verma, R. (2000), An empirical analysis of management challenges in service factories, service shops,
mass services and professional services. International Journal of Service Industry Management, Vol. 11
No. 1, pp. 8-25.
Voss, C., Roth, A. V. & Chase, R. B. (2008), Experience, service operations strategy, and services as
destinations: foundations and exploratory investigation. Production and Operations Management, Vol.
17 No. 3, pp. 247-266.
Voss, C., Tsikriktsis, N. & Frohlich, M. (2002), Case Research in Operations Management. International
Journal of Operations and Production Management, Vol. 22 No. 2, pp. 195-219.
Voss, C. A. & Hsuan, J. (2009), Service Architecture and Modularity. Decision Sciences, Vol. 40 No. 3,
pp. 541 - 569.
Vulto, M. & Morée, M. (1996), Thuisverzorging als professie. Een combinatie van hand, hoofd en hart. (Eng.:
The profession of homecare. A combination of hand, head and heart), De Tijdstroom, Utrecht.
Yang, B. & Yang, Y. (2008), Postponement for the service industry. IN VAN DER VAART, T., VAN DONK,
D. P., VAN WEZEL, W., WELKER, G. & WIJNGAARD, J. (Eds.) 15th international annual EurOMA
conference. Groningen.
Yin, R. K. (1989), Case study research: design and methods, Revised,
Sage Publishing, Newbury Park, CA.
Yin, R. K. (1993), Applications of case
study research, Sage Publications, Newbury Park.
Yin, R. K. (2003), Case study research, 3rd, Sage Publications, Inc., Thousand Oaks.
Zeithaml, V. A., Parasuraman, A. & Berry, L. L. (1985), Problems and strategies in services marketing.
Journal of Marketing, Vol. 49 No. 2, pp. 33-46.
Zomerdijk, L. G. & Voss, C. (2007), Service system design form a customer experience perspective. IN
ACUR, N., ERKIP, N. K. & GUNES, E. D. (Eds.) 14th international annual EurOMA conference: Managing
Operations in an Expanding Europe. Ankara, Bilkent University.