Last updated - 17/07/2017
St. James’ Park is the home stadium of Newcastle United Football Club
city centre and its extensive amenities.
The stadium itself
Kingdom and its white cantilever roof, the largest in Europe, is visible
previously been used for international football matches, as a football
venue for the 2012 Olympics and as a rugby venue for both the 2015
Rugby World Cup and the 2015 & 2016 Rugby League Magic Weekends.
In addition, the stadium has also hosted charity football events, rock
concerts and has been used as a set for film and reality television
document will help appease any questions or concerns you may have
about attending. If it does not, we urge you to contact the club
employees listed below who will be more than willing to help in order
to make your visit as comfortable as possible.
allocated as wheelchair spaces. A large proportion of these seats are
used by season ticket holders, however, a number of wheelchair
spaces are available on a game by game, first come first served basis.
Newcastle United has accessible viewing area for wheelchair users in all
locations. Supporters who have a fear of heights may feel unnerved by
the view of the stadium from Level 7(see figure 1 below) and should
contact the Match day Disabled Liaison Officer prior to attending.
Figure 1. View from Level 7 Viewing Platform (home and away supporters)
possibility of being struck by the match ball in the event of the ball going
into the crowd. It should also be noted that whilst the entire stadium is
under cover, supporters at pitch side and level 1 areas of the stadium
are still liable to get wet dependant on the wind direction and are
advised to wear clothing appropriate to the weather forecasted.
Examples of the different views experienced by wheelchair users located
The club employs a specific Safeguarding and Welfare steward on match
issues on match days in order to enhance their match day experience.
Assistance from such steward can be arranged by contacting the Disabled
Liaison Officer (see contact info below).
There are 12 wheelchair positions available for visiting supporters
Level 7 of the North Stand (Leazes stand). All 12 of these wheelchair
spaces have unrestricted views from accessible viewing platforms (as
shown in figure 1 previously).
In addition to the provision for wheelchairs described, the club also
supporters with other disabilities or impairments. These include
offering match commentary for sight impaired supporters and
accommodating assistance dogs as and when required.
The club currently offers audio commentary and headsets for up to 24
radio station. These seats are located in the North East corner of the
stadium, as shown in figure 4 below, and tickets for such seats must be
purchased specifically through the Box Office Disabled Liaison Officer
(contact info below). Supporters can bring their own headsets if they so
wish and jack-plug adaptors are available on request from nearby
As seats in this area are limited in number, in the event a supporter is
portable internet devices to listen to match commentary on. For some
supporters this may be a preferable option if the North East corner
location within the ground is not somewhere they wish to sit or they wish
to use a specific radio or internet streaming device.
Nearby safety stewards will be happy to assist in the tuning of radios and
internet streaming devices.
supporters with sight impairment which are issued on a first come first
served basis. Five of these radios are reserved for use by away
supporters with a sight impairment but may be made available to home
supporters in the event they are not used. To book the use of a DAB
radio, please contact the Club’s Disabled Liaison Officer (details
Assistance dogs are welcomed within the stadium and water bowls can
assistance dog to a game must contact the Disabled Access Officer in
advance of the purchasing their ticket(s) to ensure the seats they wish
to purchase are suitable for accommodating assistance dogs.
Disabled supporters who have difficulties accessing food and drink
members of staff actively patrol seating areas during the first half of
all games and fans are encouraged to contact such staff members to
place their orders. In the event this opportunity is missed or not
possible, fans should contact their nearest steward.
Visitors with wider access are encouraged to contact the club prior to
needs and make suitable arrangements. We will endeavour to meet
any individuals needs as far as is possible, as notified.
all accessible toilets are RADAR key operated.
They are also
and have an alarm fitted to floor level.
An example of an accessible toilet located in the stadium is shown below
A breakdown of accessible toilets, their locations and distance from seating
4 Toilets located in the concourse as follows:
2 x at Access 7 & 8 – 20 metres from seating deck
2 Toilets located in the concourse
Access 3 – 20 metres from seating deck
4 Toilets located in the concourse
Access 3 – 30 metres from seating deck
Access 11 – 20 metres from seating deck
8 Toilets located in the corporate areas (not RADAR key
Level 7 (West and North Stands)
7 Toilets located en route between the seating deck and the
Access 18 – 20 metres from seating deck
Access 19 – 20 metres from seating deck
Access 21 – 20 metres from seating deck
Access 7 – 20 metres from seating deck
- 2 Toilets located in the concourse as follows:
Access 20 – 20 metres from seating deck
a number of directions depending on the method of transport and
direction of travel. As a result the forward planning of a journey to the
stadium is always advised. It should be noted that due to the topography
of the city centre some approaches are more accessible than others.
Stadium map and Geographical Orientation
A reference map of the stadium is shown below in figure 6.
stadium when planning any visit.
Approaches to the Stadium from Newcastle City Centre
Many disabled fans familiar with the city will often pick their route and
their own disability, their knowledge of the local area and whether they
wish to travel with fellow fans and stop off for refreshment on route etc.
The route taken to the stadium may also be influenced by the location of a
visitor’s ticket and the relevant ramps and access points the stadium has.
issues is via designated gates and lifts situated in each of the 4 stands;
North stand via exit gate N16 (near turnstile 17)
South stand lift between Nine Bar and the Club shop on Strawberry
East stand via exit gate E24 (near turnstile 39)
Milburn stand Level 7 via 2 lifts
Such access points are also marked on figure 6 above and are attended by
stadium that visitors should note. The area shown in red on figure 7 below
is commonly referred to as the “crowd corridor”.
Figure 7. Stadium map showing crowd corridor (marked in red)
A covered walkway runs under the length of the West and North.
can become congested, particularly immediately before kick-off and
immediately after full time.
very steep at the lower end near the junction with Strawberry Place (south
end of the ground) and as a result this often acts as a barrier to access for
many disabled fans.
Disabled fans with a ticket that requires them to navigate the corridor are
lower (steeper) part of the corridor. To avoid this area, an alternative
route can be accessed by travelling along the South Stand walkway, which
in turn, can be reached by both access ramps described below or by taking
the lift located on street level of the south stand.
Lift locations are also described below.
There are two access ramps located around the stadium, one in the South
East corner of the stadium and one in the ‘crowd corridor’ outlined above.
Both ramps provide access to the South Stand walkway from street level.
Figures 8 & 9 below show the location of these ramps.
There are also several designated disabled access lifts located around the
stadium which provide access to all levels of the stadium. Figure 10 below
shows the location of these lifts around the stadium.
by car or taxi and so to accommodate this, the stadium has ensured it
has an accessible stadium car park.
This car park is situated directly behind the north stand and is accessed via
accessible parking spaces and any problems encountered by the
gradient of approach are negated by the use of a vehicle.
for disabled supporters although a large proportion of which are
often allocated to season ticket holders.
and should be booked via Stephanie Dodds, who can be contacted on
01912018666 or via email at
should use the postcode NE1 4ST.
For visitors travelling by Taxi or a lift, an ideal drop off point for
Terrace, directly outside the East stand. This location affords access to
the South stand access ramp with dropped kerbs and avoids the steep
climb from Strawberry Place.
The location of Leazes terrace is shown in figure 12 below.
Northumberland and the North) and Eldon Square (for services from
County Durham and the south). These are located adjacent to each
other on Percy Street, next to Haymarket Metro station.
To access the stadium from both bus stations, visitors should cross over
Morden Street (next to the Goose public house). At the top of Morden
Street, they should turn left and continue along this road until the
be from the South East corner of the ground.
If visitors are season ticket holders and are travelling within Tyne and
obtained for as little as £10 for a whole season. Such tickets can be
quoting the ‘Magpie Mover’.
The Magpie Mover is valid on all buses for three hours before and
each match. Where visitors are not season ticket holder or are not local
to the area, even without this discount, a range of bus tickets are
available to meet their needs from each of the bus operators.
In addition to the local bus routes that operate out of Haymarket and
service which is operated by Stagecoach. Unfortunately the Stagecoach
buses which operate within Newcastle and Gateshead city boundaries
do not stop at either of the bus stations listed above and instead stop
in the centre of town. However, the ground is sign-posted and is also
easily accessed from this bus stop.
How to get here by Metro
The Metro, also operated by Nexus, is a very quick and direct mode of
North Tyneside, South Tyneside, Gateshead and Wearside.
The nearest Metro station to the stadium is St. James’ although it
the Coast via Wallsend. All stations along the metro line are well
signposted and changes between trains are easily navigated.
also valid on all metro services for three hours before and after the
ground level. From there they have an option to approach the stadium
via a flight of steps or via the public footpath which although not
stepped at any point, is very steep and has significant cross falls. Both
chairs pushed by a friend or personal assistant but may cause problems
for disabled people on their own in manual chairs or for people with
walking difficulties. The slope of the route, shown in figure 10 below,
varies in gradient but is as steep as 1:6, with a cross fall of 1:14 in places.
Haymarket Metro & Bus station if visitors deem the route from St.
James’ too difficult to navigate.
access ramp located by the South East corner of the ground. From here
access to any point of the ground (usefully avoiding the steep part of
the crowd corridor) is possible.
An alternative ‘mid-point’ route is also shown in blue. Depending on their
than the shorter, steeper one up from St. James’ Metro station.
East and beyond, with frequent services both before and after the
game to get you here easily.
well signposted making it a popular choice of transport for away fans
and fans based outside the region.
via the main entrance/exit way and cross the road via the pedestrian
crossing. From here visitors should then travel up Pink Lane, passing the
Forth Hotel, turn right onto Clayton Street and then left onto Westgate
which point they should bear right onto Bath Lane, passing Fujiyama
onto Gallowgate will see the ground appear.
Alternatively, visitors can take the Metro from Central Station to
which is located seven miles north east from the stadium. Newcastle
International is the North -East's largest airport, handling over four
million passengers a year. The airport receives flights from over 80
destinations worldwide, including a scheduled long-haul service
between Dubai and Newcastle.
Travelling from the airport to the stadium is easy with local Metro
Metro station. Visitors can also choose to travel on the metro to
Haymarket and commute from there using the directions previously
listed. Taxi and hotel shuttle services to the city centre are also readily
available from the airport.
from Newcastle Great Park (just to the west of the A1) and the second
that operates from Metro Centre (known as the 'Soccerbus').
Mover), the park and ride systems offer a great way to avoid the hassle
of finding (and paying for) a parking spot in the city centre.
up on the day. Both park and ride schemes are operational from around
3 hours before the game and for around 3 hours afterwards to make
your journey as flexible as possible.
concessionary 50% discount on season and match day tickets for
supporters with disabilities as well as a ticket for a Personal
Assistant/Carer free of charge.
However, it should be noted that the club reserves the right not to issue
who is unable to meet the clubs entitlement criteria. All applicants are
reminded that all tickets are non-transferable without the express
permission of the club and that this process is subject to a regular
Receipt of enhanced rate of the care element and mobility
component of Personal Independence Payments (PIP)
Receipt of mid-rate care element or the high rate mobility
component of the Disability Living Allowance (DLA) (please note –
this is now only accepted where PIP re-assessment has not yet been
War Pensioners' Mobility Supplement
War Pensioners' Mobility Allowance or War or Service
Disablement Pension for 80% or more disability;
Blind or partially sighted registration certificate (BD8 or CVI
Certificate) or evidence from an eye specialist, for example an
optometrist, that the individual would qualify to be registered as
severely sight impaired (blind) or sight impaired (partially sighted).
Further advice can be found on the Royal National Institute of
Blind People (RNIB) website;
Confirmation in writing from Social Services that the individual is
specialist confirming that hearing loss has been recorded at 70 –
95 dBHL or worse.
Confirmation in writing from Social Services that the individual has a
learning difficulty or disability. This may include Proof of registration
with Social Services, or if not on the Local Authority Register, a
letter from a doctor or support worker confirming that the individual
has a difficulty in learning new skills, or may be unable to cope
independently. For children – a letter from the head teacher at a
special school confirming eligibility will be acceptable.
NB: This list is not exhaustive and individual consideration will also
to be collect on the day of a match or during normal working hours.
To collect tickets in person on a match day visitors should attend the
the previously described crowd corridor, near to the Sir Bobby Robson
statue. However, visitors should note that this location is also adjacent
to the previously described steep slope near the junction with
Strawberry Place. If visitors have identified this as a potential access
barrier then the alternative routes described previously should be used
in order to safely navigate to this ticket office.
are there to assist if required. Unfortunately there is no induction loop
or lowered counters in this ticket office however disabled supporters
are encouraged to use ‘Collection Point A’ as this service desk has no
glass partition between staff and customers allowing staff to adjust their
service to meet visitors needs accordingly.
figures 15 and 16.
Figure 15. Location of Match day box office
Figure 16. Layout of Match Day Box office and Collection point “A”
days from the south concourse upper collection points which are open 3
hours prior to Kick Off. Access to this concourse can be gained via the
lift located on strawberry place or via the access ramp located in the
South East corner of the ground.
simply ‘the box office’. This is located on the first floor within the
Club shop on Strawberry Place and is accessible via a lift.
lighting throughout but no lowered counter area and disabled
supporters are again encouraged to ask staff if they need assistance.
To purchase concessionary disabled ticket, please contact the Box Office
on Strawberry Place and is spread over 2 floors accessible via a lift or
escalators with level access with aisles wide enough to afford access
throughout. There are 2 entrances to the shop one of which has an
assisted access entry and a double door width of 1540mm.
lighting throughout but no lowered counter area
Opening times are:
Monday – Friday:
The shop is busy on match days. If you require a quieter period on a
Off and 30 minutes after the game. Non match days are considerably
public on both math days and non match days. ‘Nine Bar’ is situated
alongside the club shop on Strawberry Place and the ‘Terrace Bar’
which is located in the South West corner of the stadium. Both bars are
accessible to wheelchairs and visitors with mobility impairments as
shown in figures 17 and 18 below.
equipment to the stadium can contact the Club’s Access Officer, Steve
Swinyard, via the contact details below.
Supporters sitting anywhere in Level 7 of the stadium should note that
to/from this seating level. There are 4 lifts available up to this level (see
previous information) and fans with mobility needs may wish to consider
utilising such lifts on match days. Use of these lifts on match days is
prioritised for fans with disabilities and accessibility needs by Safety
Box Officer Disabled Liaison Officer
0191 201 8457
Please contact the Disabled Access Officer
FOR TICKET SALES
Please contact the Club Disabled Liaison
Useful links and websites
Newcastle United Disabled Supporters Association (NUDSA)
Level Playing Field
Altoonative travel (match day travel information)
Accessibility in Newcastle
Local Bus Accessibility Information
Local Metro Accessibility Information