What banking services does focus bank Mobile Banking include?
What happens if I keep getting locked out of my account when I try and log in
Yüklə 0,84 Mb. Pdf görüntüsü
|
- Bu səhifədəki naviqasiya:
- What happens if I end my call without logging off of Online Banking How long
- Is Mobile Banking secure
- Availability/Resilience
- Is my personal or financial information stored on my phone
- Which accounts can I access using Mobile Banking
- How current is the account and transaction information
- Can I add more than one mobile phone
- What if my phone is lost or stolen
- How do I stop using Mobile Banking on my phone
- Which mobile service carriers support Mobile Banking
- I have a prepaid plan, can I use Mobile Banking
3
on my mobile phone? Why doesn’t it accept my log-‐in information? Using your mobile phone to enter data takes a little practice. User IDs are case sensitive; make sure you are entering your User ID exactly as you initially entered it. If your User ID begins with a lower-‐case letter, you may need to use your phone’s shift key to change the default from upper case. In addition, some phones require extra shift key presses to enter numbers instead of letters.
If you get a page cannot be displayed message, you have most likely lost your connection. Try again to establish your connection. If the problem continues, call FOCUS Bank Customer Service at 1-‐800-‐464-‐ 3150.
What happens to my session if my phone locks from inactivity? For security reasons, the session remains open for 5 minutes of inactivity. After 5 minutes, the session ends. For iPhone users -‐ You should set your phone auto-‐lock to 4 minutes or less. What happens if I end my call without logging off of Online Banking? How long will my session stay active? For security reasons, the session remains open for 5 minutes of inactivity. After 5 minutes, the session ends.
Mobile Banking employs industry best practices with regards to security. It has been assessed against industry security criteria by a number of independent system security experts. At a high level, Mobile Banking offers the following security safeguards: Authentication -‐ Mobile browser and application solution customers are authenticated for every interaction with any Mobile Banking component. Customers are authenticated by username and password or by utilizing existing login credentials for single sign-‐on.
Banking and other Fiserv solutions (e.g., core banking and payment systems). Fraud -‐ Mobile Banking incorporates mechanisms such as transaction validation and transaction reconciliation processes to detect fraud. Availability/Resilience -‐ Mobile Banking is protected against malicious attacks through software and server hardening measures. Audit Ability -‐ Mobile Banking provides full audit capabilities through event logs and event-‐based reporting.
No. Mobile Banking does not save any files with personal or financial information on your mobile device. That information stays strictly within online banking. Some phones (e.g., BlackBerry, Android) have logo and branding files that are copied to the mobile device. Those files do not contain any personally identifiable information.
4
You can access any account you have set up in online banking. You select which accounts you want to access using Mobile Banking during the enrollment process.
When you view your account balance, you see the current available balance. When you view transaction history, you see the most recently posted transactions. Pending transactions do not display.
Yes. You can enroll several mobile devices for Mobile Banking. To add a new phone, complete the Mobile Banking Enrollment section.
If your mobile phone number changes, simply update your mobile phone number in Mobile Banking. To update the mobile phone number, complete the How To Change a Phone Number section.
If your mobile device is lost or stolen, no one can access your account without knowing your password and, in some cases, your unique user name. To prevent unauthorized access to your account, you can deactivate your phone in Mobile Banking. To deactivate your mobile device, complete the How To Deactivate or Stop Using a Mobile Device section.
To stop using Mobile Banking on your mobile device, complete the How To Deactivate or Stop Using a Mobile Device section.
Hundreds of models are supported including these major brands: iPhone, BlackBerry, HTC, LG, Motorola, Nokia, Pantech, Samsung, Sanyo, and Sony Ericsson. Phones on a number of different operating systems are supported including, but not limited, to Android, BlackBerry, iOS, Symbian, Windows Mobile, Linux, Palm webOS, and Maemo.
Mobile Banking works on all major mobile service carriers in the U.S.: AT&T, Sprint, T-‐Mobile ® , U.S. Cellular ®
and Verizon Wireless. Mobile Banking also works on a number of the smaller service carriers, including, but not limited to, Boost Mobile, Cricket Wireless, Metro PCS, Pioneer Cellular, Union Wireless and Virgin Mobile USA.
Mobile Banking works with most prepaid plans, but we cannot guarantee that your carrier supports standard U.S. short codes. T-‐Mobile prepaid does not support short codes.
Yüklə 0,84 Mb. Dostları ilə paylaş:
|