32
|
DENTAL
PRODUCTS
REPORT.COM
|
December 2014
PEOPLE
behind the SCeneS
Nicki Allen, Director of Product Management at Pelton
& Crane, pours customer insight into every product
they make. Along with her team, she looks for ways to
improve workfow, ergonomics and patient experience
for clinicians. What makes her job the most rewarding
is when customers notice the result of these efforts to
make their lives easier or better.
“Nothing beats the feeling of talking to a customer
who uses one of our products and notices or appreciates
something you deliberately put into the design. We want
the people who use our products to say, ‘The people who
designed this really understand me!’” she said.
The New Spirit 3300 dental chair allows for the most
ergonomic access to the oral cavity of any chair in the
market. Allen managed the Pelton & Crane team to
enhance the features on their previous dental chair.
Specifcally, they increased the weight limit and range
of motion, allowing the new chair to go lower. These
features, coupled with their narrow back design, allow
for better access to the oral cavity for dentists of all stat-
ures. They simplifed the chair operation to one-touch
programming, and also redesigned the base to make it
easier for patients to get in and out, and modernized the
look to refect an updated esthetic.
“A lot of research goes into the products we create,”
she said. “In all of our designs, we are mindful of trends
we see in the market, and implications of those
trends on the product development.”
Allen’s team works alongside dental practitioners
to identify design opportunities. When it comes to
dental operatory equipment, Allen learned the
most surprising thing is that it’s not just furniture.
It’s a meaningful purchase, and it means different
things to different people.
“Some doctors want their operatory equip-
ment to reflect their standard of patient care.
Some of them want to improve the patient expe-
rience. Some of them use the equipment because
they want to optimize their workflow,” she
explained. “It’s not just furniture; it’s not just
like buying an end table. It can serve a number
of purposes depending on what that person’s
objectives are.”
Allen is passionate about intuitive product
design. She notices and appreciates when a prod-
uct is designed with the customer in mind. She
explained that there are products in your life
designed by someone who understands your needs
both apparent and unmet. She shares this apprecia-
tion for thoughtful design with her team at Pelton
& Crane, a diverse group with the same focus.
“Everyone is passionate about the product and
serving our clients to the best of our abilities,” she
said. “We have a phenomenal diversity of talent
working side-by-side. On the Pelton Spirit 3300
Project Team, we had a technician who has been
with the business for more than 40 years work-
ing alongside a newly graduated MIT engineer, a
former military leader, an ex-professional athlete
and a graphic designer—all with the same shared
goals. It gives you such an incredible sense of team.”
by Terri Lively
Pelton & Crane
Nicki Allen
Spirit 3300
Devon Thormodsgaard knows loupes. He’s been in
the industry for a few years now and worked with
some of the premier manufacturers of loupes. He
chose DenMat’s PeriOptix Loupes because he saw
an opportunity to help people.
“I was able to help my customers before but now
I can help others more. Deep down, I like to help
people. Honestly, that’s what I’m good at,” he said.
“On the customer side, we are providing doctors
and staff a better standard of care for their patients,
but for the clinician, we are providing them a better
quality of life.”
Thormodsgaard is referring to the benefts of
using magnifcation and portable illumination in
the day-to-day activities of the practice. When you
have loupes that help you see better, he explained,
you can provide a better level of clinical care:
“Because they are able to see better, they can
diagnose more effectively. They can do better pro-
cedures and preventive care.”
Another rea-
son he is passion-
ate about loupes
is because mag-
nifcation is bet-
ter for longevity
of dental profes-
sionals’ health
and career. They
get better results
and better clini-
cal care but also
it protects their
body ergonomi-
cally, allowing them to work longer with less strain
on their back, neck and shoulders.
With his expertise and passion for the product,
DenMat recruited Thormodsgaard to take PeriOp-
tix to the next level. Embarrassed about the implied
compliment, he was quick to explain why he jumped
at the opportunity.
“I have had my eye on DenMat for a while. I
know how great they are. I wanted to come over
sooner rather than later,” he said, “because of the
opportunities and the people. That’s what makes a
company great, right? It’s not just the product; it’s
the people. DenMat is lucky that they have both.
We have some of the lightest-weight optics in the
world that give you exceptional quality, plus I get
to work with really great people.”
PeriOptix has the commitment and resources
behind their loupes division. Recently, they shifted
the organization structure to dedicate resources
and team members to focus more heavily on get-
ting the word out about their line, emphasizing
the loupes high quality and midlevel pricing. Dr.
Gordon Christensen, renowned industry leader
and clinician, recently gave PeriOptix loupes excel-
lent marks against competitors that were double
the price. Thormodsgaard agrees that the quality
and pricing give them an excellent opportunity to
acquire more of the loupe market share.
“The loupe market is competitive. We are going
to be right in the middle price-wise,” he explained.
“We are going to give you the quality at a price you
wouldn’t expect. We are going to be doing some
cool things on the marketing side … stuff that’s
not being used in dental at all. We are going to be
turning a lot of heads.”
by Terri Lively
Photos courtesy of Pelton & Crane (top) and DenMat (bottom).
DenMat
Devon Thormodsgaard
PeriOptix Dental Loupes
ES534349_dpr1214_032.pgs 11.24.2014 23:16 ADV
black
yellow
magenta
cyan