Human Resources Management Strategies of Taiwan-based Enterprises in Vietnam

participant indicated that, 
“As a manager of company, I am in charge of managing accounting department, 
general affair and HR department. I always pay attention to our employees and workers 
if they understand what we have instructed or not. Nevertheless, I found that sometime 
they misunderstand our meaning, in other word, it likes as the same word but difference 
meaning. I think that it maybe result of difference culture.” (Participant C)
Another participant also agreed with the arbitrary decision from employees. It 
seems the difference of conception as well as the self-cognitive on working of 
Vietnamese workers, 

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“The situation happened in our company that Vietnamese workers sometime make a 
decision without discussing it with anyone and they think that it is better decision for 
company, but for us, it is opposed to company regular, for instance, a production 
process have to spend 50 hours to finish totally, but sometime our employee 
automatically adjusts the time of production down to 45 hours and explained that 
because of saving 
power for company” (Participant A)
Compare Questions: 
The below table is comparison of the response of participant based on the 
interview question that could find out the problems on cross-cultural management of 
their company and the solution they are carried out. 
Question 
Region/ Industry 
Problems 
Solutions 
2 
North 
Manufacture/ 
Trading 
High turnover 
rate, hard to 
recruit local 
workers 
1. Adjust the salary, recruit the 
reserved employees which 
means hire the employees 
quantity more than original 
intended 
2. Recruit workers ever worked 
in Taiwan before 
Middle 
Manufacture 
Communication 
issues and the 
1. Require Taiwanese managers 
learn local language and 

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difference of self-
cognitive 
Vietnamese employees learn 
Chinese 
2. Taiwanese manager have to 
study and respect local culture
3. Fully explain to the 
employees about why company 
have to do like as this
South 
Manufacture 
Language 
problems 
Taiwanese managers have to 
learn Vietnamese language, 
understand Vietnamese culture 
From the response of participants, we can conclude that the difficulty on cross-
cultural management of Taiwanese companies in Vietnam is almost happened in 
language barrier and cultural difference; especially it differs from personal view on 
working environment. In turn, the language barrier could lead the misunderstanding 
situations happen in workplace and it affects to work progress as well as consequence 
of production also.